Customer Service

Ordering Online

  • Submit your order securely via this website.
  • All items on our site may be shipped to you at a competitive price or held for pickup in the store at no charge.
  • Check back on our site to view order information and track your order.
NOTE: A valid Drury ID number is required for all textbooks ordered online.

Payment Options

In-Store Purchases

  • Cash (U.S. currency only)
  • Check (must be issued from a U.S. bank; valid government-issued ID required)
  • Credit/debit cards by swipe, chip insert, or tap:
    • Visa
    • Mastercard
    • Discover
    • American Express
  • NFC Mobile Payments (e.g., Apple Pay, Google Pay, Samsung Pay, etc.)

Online Purchases

  • Credit/debit cards
    • Visa
    • Mastercard
    • Discover
    • American Express
  • Employee charge to university account (available all year)
  • Student charge to university account (limited availability; see Student Charge below)

Student Charge

  • At the start of the fall and spring semesters, Day School students (i.e., traditional undergraduate students) may charge up to $600 in books and school supplies to their university accounts (i.e., the items will be added to their university bill with their tuition and fees).
  • Drury GO and College of Graduate Studies students wishing to use student charge must be preapproved by the Business Office.
  • The cutoff date for student charge will be posted in the Bookstore each semester.
    NOTE:
    • Any charge balance must be paid in full within 48 hours of charge or added to a payment plan for the student’s account to remain in good standing and maintain their enrollment status.
    • Business Office standard payment terms and late fees apply.
    • Gifts and apparel are not eligible for student charge.

Student Vouchers
Students desiring to pay by voucher linked to particular financial aid awards may request a voucher at this link: https://www.drury.edu/fa/bookcharge . Questions related to charge vouchers should be directed to Financial Aid .

Order Fulfillment

We process orders as quickly as we are able. In general, orders received by Monday-Friday by 12:00 p.m. will be processed and shipped same day. Orders received after hours or over the weekend will be processed promptly the next business day.

Please note that order fulfillment during busy periods (e.g., starts of semesters, December) may be slightly delayed.

Inventory Availability and Substitutions

General Stock Availability

  • While we strive to process all orders quickly, there inevitably is a lag between the time you place your order and when we are able pull your merchandise from the salesfloor. This may result in the item you select being sold and out of stock before we can add it to your order. In such cases, we will contact you to offer a substitution, adjustment, or deletion of your order.
  • If you are unable to add an item to your cart on our site, this typically indicates that the item is out of stock. Please check back, as inventory is updated frequently.

Textbooks Not Shown on Website

  • If your course or textbook is not listed on our site, this typically indicates that we have not received a book order from the course instructor. We update textbook information as soon as orders from instructors are provided.

Textbook Substitutions

  • If you choose a used book but one is not available, we will substitute a new book. You will be charged the new book price.
  • If a new book is requested but one is not available, we substitute a used book. You will be charged the used book price.
  • If you choose Used Only or New Only and your requested book is not in stock, the item will be deleted from your order.

Shipping Policies

The Bookstore strives to contain shipping costs while offering the most efficient methods possible.

  • Standard Shipping: Typically, 3-5 business days from order fulfillment
  • Expedited Shipping: 2 business days, typically via UPS 2nd Day or USPS Express Mail
  • NOTE: Special shipping rates apply to diploma frames, due to their size and fragility.
  • NOTE: International shipments may be subject to additional fees upon arrival at their destination; any such fees are the responsibility of the recipient. We cannot provide an estimated time of arrival for international shipments.

Returns and Exchanges

Returns and Exchanges of Apparel, Gifts, Etc.

  • Typically, returns must be requested within 30 days of purchase.
  • A receipt, order confirmation, or packing list must accompany all returns and exchanges.
  • Items must be in new condition (free of odors, stains, debris, or damage) with tags attached.
  • Returns must be credited to the original payment method.
  • For exchanges, the customer will be charged or credited for any difference in price between the original and new item(s). Credits must be applied to the original payment method.
  • The Bookstore does not provide cash refunds. Refunds or exchange credits for purchases made by cash or check will be refunded by check, made payable to the original payer.

Returns and Exchanges of Hard Copy Textbooks

  • A receipt, order confirmation, or packing list is required for all returns and exchanges.
  • Shrink-wrapped books will not be accepted if the shrink wrap is broken/torn/opened.
  • Shrink-wrapped and loose-leaf books that are rented at the time of purchase are non-returnable. (The rental option is rare.)
  • New textbooks must be returned in new condition (unmarked and free of all damage).
  • Textbooks purchased after the return date may not be returned or exchanged.
  • Textbooks s will not be accepted for return or exchange beyond the return date posted in the store. Return deadlines also are posted on store receipts or included on an insert with your shipping list.

Returns of eBooks

  • Returns of eBooks are dependent on the terms of the book provider (typically 14 days from purchase) and the amount of the text used (typically, less than 10% viewed).
  • For refunds of purchases of eBooks made on our website, please contact us at 417-873-7316.

Textbooks

Hard Copy Textbooks

  • Textbooks shown as available in hard copy format on our website may be purchased in store or on our website. Books may be shipped for a fee or picked up in the store at no charge.
  • NOTE: A valid Drury ID number is required for all textbooks ordered online.

Digital Texts/eBooks

  • Drury Direct Digital Texts
    • Most Drury textbooks are offered in digital format through Drury Direct at a dramatically reduced price (compared to hard copy textbooks).
    • These textbooks are available in the student's Canvas account on the first day of the semester.
    • Students wishing not to use the digital text MUST OPT OUT in Canvas by the date posted in the system.
    • For textbooks offered via Drury Direct, the Bookstore typically does not order hard copies of the same textbooks. Students who desire to purchase a hard copy text instead of or in addition to their Drury Direct text may place request a special order from the Bookstore. Such requests should be emailed to bookstore@drury.edu and include the course number (e.g., BIOL0281), textbook title, and student's Drury ID number.
    • Drury Direct texts are considered digital rentals and are not the property of the student. The student typically has access to the text for 180 days.
  • Other eBooks
    • Some textbooks may be offered directly as eBooks on the Bookstore website.
    • These eBooks also are available only as 180 rentals and are not the property of the student.

Textbook Rentals

  • Due to lack of availability from textbook publishers, the Bookstore currently does not offer rental options.

Textbook Buyback/Sell Options

  • Due to lack of program availability, the Bookstore currently does not offer a buyback/sell option for textbooks.

Mailroom Questions

Please visit our Mailroom site for questions related to university mail.
For additional help, contact us at mailroom@drury.edu or 417-873-7311.